How Long Does It Take To Get a Bell Canada Refund?

I don't usually use my blog for complaining... But today is an exception: The problem has gone on far too long.

Last summer I cancelled my mother's telephone service. In July she lost much of her vision, and she was no longer able to see the phone. The person I talked to said her line would be disconnected on August 22, 2014, and it was. I was given a cancellation number for reference...

A month later, in September, I received a bill indicating that there was a credit of just over thirty dollars in her account. I expected a refund to follow.

Another month passed. In October I received a bill indicating that the balance was zero - but there was no check included in the bill. I phoned to inquire. The service representative indicated that refunds took a while to process. The refund had been approved, but not sent. I would receive it by mid-December (in approximately 6 weeks).

Christmas came and went - still no check in the mail. On February 2, 2015, I called to inquire. I spoke with Angelo EY31075, who suggested I have the account changed to my address, not my mother's - though I have always received the mail sent to my mother's nursing home address. He told me that I should receive the refund within 3 weeks.

A month passed. Still no refund.

Yesterday, I called 310-BELL, asking to speak to a supervisor. I was told that that was impossible, but that I could be transferred to "accounts." At that point, I was transferred to Jay EY29146.

Are you in accounts? I asked.

No, but I can help you.

At this point I started to get angry. Not only had I been lied to, but I was having a hard time understanding this new person's accent... After years of teaching English to immigrants, there are very few accents I can't grasp, though mumbling in any accent is hard to understand.

Poor Jay bore the wrath of my accumulated frustration and responded by telling me I was constantly interrupting, making it hard to explain.

Excuses were given. I was again assured that the refund would be issued. This time I was told I would have it in two weeks...

Should I believe them? I'll keep you posted.

How long does it take to get a Bell Canada refund? I have no idea - after more than six months of waiting, I haven't received it yet.